RETURNS & REFUNDS

We want you to be totally happy with your purchase.

If for any reason you are not, simply return the item(s) to us in their original and unopened packaging for a Refund or Exchange. All items returned must be in a unused and resalable condition to be considered for a Refund or Exchange.

This does not affect your statutory rights of returns for faulty or defective products.

WHAT IS THE RETURNS PROCEDURE?

So that we can keep a track of returns, and also make sure we have stock in preparation for exchanges ,contact us with your request or call us on the following number and obtain a Returns Reference Number (RRN).

Email :info@kastar.uk

Tel : 07565 019437

(Lines open 09:00 to 17:00 Monday to Friday)

Once you have been provided with a Returns Reference Number (RRN), please send the items to our Returns Department (address below).

WHAT IS THE RETURN PERIOD?

The Returns must be made within 30 days from the date of delivery.

WHEN WILL I RECEIVE THE REFUND?

Once we receive the item(s), and the item(s) have fulfilled our returns conditions, we will process your refund immediately normally within one working day , however it can take up to seven days for the refund payment to process & complete .

Please remember that refunds of payments made with a credit or debit card will depend on your bank or building society, so this may take a further few days to show on your account.

If the items do not fulfil the returns conditions, a refund will not be issued.

In such a case, the cost of replacement re-packaging or cleaning cost will be deducted from the refund or you will have to pay for the shipping cost to return the item back to you. We will notify you via email of the situation. 

WHO PAYS THE RETURN SHIPPING COST?

Please note that our prices are extremely competitive to start with, it is our company policy not to pay for return postage costs unless the goods are genuinely faulty . 

RETURN SHIPPING ADDRESS?

The Return Postal Address is below.

Please note that all returns must be sent via a registered delivery method.

Please note : Goods lost in transit or not received by us will not be refundable.

Returns Address

Kastar Uk

86 Ennerdale Road

Leigh

WN7 2TB

UK